Reviewed July 2024

Simply superb!!!

We traveled to over 100 countries and “ The Merchant” is in the top 10 hotels we have stayed. Every single thing was perfect. Stylish, very tastefully decorated, clean, large rooms with huge bathrooms. The service is superb. I will mention just a few of the staff members whose names I remember, but everybody provided top service. Gasham at the reception was always ready to help, we enjoyed Ahbar who always brought our coffee in the morning with a smile. You could feel that people care about you. There was always somebody from management around and that says a lot about how the hotel is run. Mrs. Arzu, who we later learned she is the general manager met us a few times, asking how can she improve our stay. Learning that it was my husband’s birthday and our anniversary she offered us a drink . Overall - an extraordinary place. I would return to Baku if only to stay at “ The Merchant” [...]

Reviewed July 2024

Good hotel in Old Baku

Merchant Baku is a nice hotel in the old Baku. Room was spacious, service was good. The best part of the hotel is it's location, where everything is within walking distance including the seaside boulevard There are a lot of restaurants and cafe nearby. Overall a very nice place to stay in Baku. [...]

Reviewed June 2024

Recommendation for visiting!

Nahid the manager was great, the rest of the staff was very welcoming as well, I would definitely revisit the place! The atmosphere is beautiful and very clean while at the same time it is not too hot inside. But the most important part were the staff that seemed to really care and made the visit great! [...]

Reviewed June 2024

Stay for the location!

The hotel is in an excellent location. The street is bustling and busy the moment you step outside, you are in the old city. There is so much around to see and do. We enjoyed our stay at the merchant but there is definitely room for improvement. Upon check in we were delighted to know our room was ready even though it was early morning. After going up to our room we discovered it was a room belonging to someone else. The staff were quick to resolve it and we did in fact get a better window view of the flame towers. The beds and very big and very comfortable, although there are no mirrors in the room at all. The check in staff were friendly and offered us advice on places to eat but when enquiring about things to do outside the city their advice was very limited. With it being a national holiday we missed the musems as they had not advised us they would be closed for two days not the one day as suggested when checking online. A minor thing but a small mention upon check in would have been helpful. The breakfast selection was very limited. We ordered eggs twice on two mornings. Once they never arrived and the second time they sent us an omlette. Very strange and slow service. The hotel bar was very nice and the staff were great in the restaurant when we ate dinner one night. The live music was also a welcome treat on the Friday/Saturday evenings. We booked a transfer via the hotel and they advised us on our last day that we had to pay cash when on arrival we paid on card. Again for some reason it just seemed like they were trying to be difficult. Overall we enjoyed our stay for the location. The rooms and hotel was generally clean and comfortable but I feel there was a small lacking in knowledge/service from the staff. [...]

Reviewed June 2024

Very close to the old city, very noisy street

Good location for tourists without car. It’s really impossible to reach the hotel by car (50 minutes in a traffic jam) as the small streets are crowded every night. The street is very noisy in the evening. My room had small windows close to the floor, no natural light, [...]

Reviewed June 2024

Loved our stay

We (2adults & 2kids under 10) loved our stay at the Merchant! The entire staff was warm & welcoming, particularly Parviz at reception. We got the best food recommendations (walking distance from the hotel), they helped coordinate a salon visit, wrote down names of local preserves that I loved from their fantastic & varied breakfast spread. They were also kind enough to allow us a late checkout. All in all: Excellent ambassadors of Azerbaijani hospitality. [...]

Reviewed June 2024

Great Place to Stay in Baku

We stayed at The Merchant Baku on two occasions for a total of four nights. The hotel is extremely well located, near to many key attractions and restaurants. The deluxe double rooms were a good size and very comfortable. The breakfast buffet provided a pleasing variety of food from which to choose. And a key feature was that all the staff we encountered were extremely friendly and helpful. [...]

Reviewed June 2024

Fab views , breakfast and location .

Absolute delight. I came back to stay here the second time and I have no words to describe how nice the location is , hospitality and housekeeping . It’s right in the centre of the heart , close to everything and anything . Breakfast is fabulous - victor and his team do a great job . My check in at 2am was so smooth - all was ready . Zaur baig is very pro active and is doing amazing work at the hotel . Makes me come back each time to the merchant . [...]

Reviewed May 2024

Wonderful surprise. Hidden gem.

Exceptional location and service with the highest quality food and cocktails in town. The staff overheard that it was our friend's birthday and organised a cake and a birthday song. Very special! The wait staff were all outstanding and attentive to our needs. [...]

Reviewed May 2024

Great location, very comfortable stay

My group of 6 spent 3 nights in this hotel right in the centre of town, surrounded by restaurants and shops, and an extremely short walk away from the the old city and the boulevard. The rooms were spacious, thoughtfully designed and well appointed, the hotel restaurant was excellent, and the service recovery superb for areas that needed improvement. I would not hesitate to recommend this hotel for its unbeatable location, the standard of accommodation and the staff’s commitment to guest satisfaction [...]

Reviewed March 2024

lovely - a classic

Just fantastically lovely. old school classic elgance. Wonderful cocktail bar: a great place for people watching. Great location in centre of town, very convenient for everything. We didn’t eat there for dinner, but breakfast was excellent. Nice staff [...]

Reviewed March 2024

Wonderful hotel in the heart of Baku

Wonderful hotel in the heart of Baku. We stayed here for 5 days as a family of 5 with teenage children. Authenticity in every detail of the interior. Excellent breakfasts! Great location - everything is within walking distance. Great service! We definitely will stay at Merchant hotel ot our next visit! [...]

Reviewed February 2024

Beautiful and perfect hotel

Everything was perfect, very high quality service with a very friendly staff. The staff was very ready to help you with any problem you had. The location of the hotel is very good, close to the best restaurants and bars, close to shops with well-known brands and tourist spots to visit. The hotel was very clean, the suites were very luxurious and relaxing. The breakfast served at the hotel was very tasty and fresh with traditional Azerbaijani dishes but also other foods. There was a wide variety of food choices. I really want to come back to this hotel and to BAKU of course. [...]

Reviewed January 2024

5 star all the way

Having travelled to more than 50 countries, I'll rate this as one of my favourite hotels in all aspecrs; Location, staff & service, rooms & amenities, breakfast. Tremendous value for money for the whole package. No better place than The Merchant Baku for an ideal vacation [...]

Reviewed January 2024

Beautiful hotel with some noise issues

My first night at the Merchant was perfect. This is a fabulous hotel, impeccably decorated with top notch amenities and such attention to detail, even covering unsightly cords in the room with decorative features. The bathroom and shower were especially gorgeous, with antique-look fixtures and hunter green tiles. I found the hotel to be one of the cleanest, as is the standard in Baku, probably the cleanest city I've seen in a long while. Although I am not giving it a lesser rating‌, the second night at this hotel, I didn't sleep at all. Soundproofing is nonexistent. The room next door was having a party, drinking, playing crazy music‌ all through the night and until 5 am. Far more than the room's capacity in guests (2) were coming and going and banging doors, hanging out in the hallway, disturbing the peace. Repeated calls to the desk led to maybe one visit by security (they later claimed), that did exactly nothing.... the hotel seemed to have little power or will in taming their unruly (and illegal, in terms of number) guests. The most disappointing part was the next morning the desk manager had a nonchalant "what can we do, some guests misbehave" commentary that seemed to suggest this sort of thing has to be tolerated. The hotel is lovely, and I would stay there again, but they need a more firm approach in regulating room parties and maybe some training for night staff.. [...]

Reviewed January 2024

Memorable stay in Baku

Luxury boutique hotel Central location Specious beautiful designed rooms And bathrooms too Great service and Dedicated staff The staff surprised my daughter with a birthday cake that we didn’t even ask for! Tasty food too Great value of money Memorable stay highly recommended [...]

Reviewed December 2023

Restraunt Manager, The Merchant - Viktor

Viktor their Restraunt manager in particular was very rude. We were regularly packing stuff from our breakfast because it is difficult to fund vegetarian food in Baku. But on 21st Viktor while taking our order at the first refused to pack the stuff giving very stupid reasons. [...]

Reviewed December 2023

I had an exceptional experience at this hotel. Impeccably clean, spacious rooms, and the staff's hospitality was beyond

I had an exceptional experience at this hotel. Impeccably clean, spacious rooms, and the staff's hospitality was beyond compare. Their helpfulness made my stay memorable. The hotel's ideal location near Nezami Street and the old city added to the overall convenience. I highly recommend this establishment for a superb stay. [...]

Reviewed November 2023

Great stay

One of the best hotels in Baku. Beautiful property, well maintained. The staff is professional and courteous. The location is excellent. The rooms are very tastefully done. The service is prompt. Food is artisanal and they have a well curated food and beverages menu. [...]

Reviewed November 2023

Nice stay in Baku

Very convenient location, across from the Old Town Baku and directly on the pedestrian street. Lively at night, lots of restaurants, coffee shops. Walking distance to the waterfront. The room with a terrace is very nice. [...]

Our Recognitions of Excellence

One MICHELIN Key

2024 Best Boutique Hotel

Green Key Certificate

Travelers’ Choice 2025

Guru Awards

Booking.com Ratings

#3 Hotel in Baku

Rooms

THE PERFECT PLACE TO STAY AND RELAX IN BAKU

DELUXE ROOM WITH BALCONY

DELUXE KING ROOM

DELUXE TWIN ROOM

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A memorable stay in the heart of Baku.

Dining

Terrace

RESTAURANT

BAR LOUNGE

guest reviews

Simply superb!!!

Good hotel in Old Baku

Recommendation for visiting!

Stay for the location!

Very close to the old city, very noisy street

Loved our stay

Great Place to Stay in Baku

Fab views , breakfast and location .

Wonderful surprise. Hidden gem.

Great location, very comfortable stay

lovely - a classic

Wonderful hotel in the heart of Baku

Beautiful and perfect hotel

5 star all the way

Beautiful hotel with some noise issues

Memorable stay in Baku

Restraunt Manager, The Merchant - Viktor

I had an exceptional experience at this hotel. Impeccably clean, spacious rooms, and the staff's hospitality was beyond

Great stay

Nice stay in Baku

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